Part A: Ensuring Timely Resolution of Issues

We are committed to resolving any issues promptly and effectively. If you have an issue or concern, here's the process for escalating it to ensure it’s addressed at the right level.

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1. Level 1: Centre Manager

 

If you have a simple query or minor issue (e.g., appointment scheduling, billing questions, etc.), please contact our frontline staff, who will assist you immediately.

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Level 1: SPOC Details

Employee Name: Ms. Sridevi, Centre Manager

Mobile: 9345043740

​Email: reception.leto@gmail.com

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2. Level 2: Senior Leadership Team

If the issue remains unresolved, it will be escalated to the senior leadership team for a final review. This includes urgent matters that may affect patient safety or operations.

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Level 2: SPOC Details

Name: Dr. Prasanna

Mobile: 9629111824

Whatsapp: 9629111824

​Email: letowomen@gmail.com

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Part B: Accounts, Finance, and Vendor Payments Escalation Process

Level 1: Accountant 

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Level 1: SPOC Details

Employee Name: Ms. Rebecca, Accountant

Phone: 04423713858

​Email: letocentreacc@gmail.com

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2. Level 2: Senior Leadership Team

If the issue remains unresolved, it will be escalated to the senior leadership team for a final review.

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Level 2: SPOC Details

Name: Dr. Prasanna

Mobile: 9629111824

Whatsapp: 9629111824

​Email: letowomen@gmail.com

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Communication Channels

• Phone: For urgent issues.

• Email: For formal documentation and tracking.

• In-person: For sensitive or serious matters.​

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Timeframe for Resolution

• Level 1: Immediate resolution (within 1-2 hours).

• Level 2: Resolution within 4 hours to12 hours.

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​Your feedback is valuable to us, and we are dedicated to resolving any concerns as quickly as possible.

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