+91 93450 43740
Level of Escalation Matrix
Part A: Ensuring Timely Resolution of Issues
We are committed to resolving any issues promptly and effectively. If you have an issue or concern, here's the process for escalating it to ensure it’s addressed at the right level.
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1. Level 1: Centre Manager
If you have a simple query or minor issue (e.g., appointment scheduling, billing questions, etc.), please contact our frontline staff, who will assist you immediately.
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Level 1: SPOC Details
Employee Name: Ms. Sridevi, Centre Manager
Mobile: 9345043740
​Email: reception.leto@gmail.com
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2. Level 2: Senior Leadership Team
If the issue remains unresolved, it will be escalated to the senior leadership team for a final review. This includes urgent matters that may affect patient safety or operations.
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Level 2: SPOC Details
Name: Dr. Prasanna
Mobile: 9629111824
Whatsapp: 9629111824
​Email: letowomen@gmail.com
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Part B: Accounts, Finance, and Vendor Payments Escalation Process
Level 1: Accountant
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Level 1: SPOC Details
Employee Name: Ms. Rebecca, Accountant
Phone: 04423713858
​Email: letocentreacc@gmail.com
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2. Level 2: Senior Leadership Team
If the issue remains unresolved, it will be escalated to the senior leadership team for a final review.
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Level 2: SPOC Details
Name: Dr. Prasanna
Mobile: 9629111824
Whatsapp: 9629111824
​Email: letowomen@gmail.com
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Communication Channels
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Phone: For urgent issues.
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Email: For formal documentation and tracking.
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In-person: For sensitive or serious matters.​
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Timeframe for Resolution
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Level 1: Immediate resolution (within 1-2 hours).
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Level 2: Resolution within 4 hours to12 hours.
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​Your feedback is valuable to us, and we are dedicated to resolving any concerns as quickly as possible.
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